Store Policy

Privacy Policy

At KAYAN, we care about protecting our customers’ privacy and personal information. This policy explains how we collect, use, and protect your information when you visit our website or place an order.

01

Introduction

This Privacy Policy applies to your use of the KAYAN website and services related to purchasing kids’ clothing, streetwear, and accessories available through our online store.

By using our website or placing an order, you agree to the collection and use of your information in accordance with this policy.

02

Information We Collect

We may collect information necessary to provide our services, including:

  • Full name.
  • Phone number and WhatsApp number, if provided.
  • Email address.
  • Shipping and delivery address.
  • Order details, including products, sizes, quantities, and order value.
  • Payment-related information processed through approved payment providers. We do not store full card details on our website.
  • Technical data such as IP address, device type, browser type, visited pages, and cookies.
03

How We Use Your Information

We use your information for the following purposes:

  • To process and confirm your orders.
  • To prepare and deliver products to your selected address.
  • To communicate with you regarding your order, customer support, exchanges, or refunds.
  • To improve your shopping experience and website performance.
  • To send updates or marketing offers where you have agreed to receive them.
  • To prevent fraud, abuse, or misuse of the website.
  • To comply with legal, accounting, or regulatory requirements where needed.
04

Payments and Payment Data Protection

Payments are processed through secure and approved payment providers. We do not store your full payment card details inside the KAYAN website. The payment provider may retain certain information required to complete the transaction according to its own privacy policy.

05

Sharing Data with Third Parties

We may share limited information only when necessary with:

  • Shipping and delivery companies to complete order delivery.
  • Payment providers to process transactions.
  • Website hosting, technical service, and analytics providers.
  • Marketing and advertising platforms such as Meta or Google when tracking tools or campaigns are used.
  • Legal or regulatory authorities if required by law.

We do not sell your personal information to third parties.

06

Cookies and Tracking Tools

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website performance, and measure advertising campaign effectiveness.

You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

07

Marketing and Promotional Messages

We may send marketing messages, special offers, or updates by email, SMS, or WhatsApp if you subscribe or agree to receive these communications. You can request to stop receiving marketing messages at any time.

08

Data Security

We apply reasonable safeguards to protect your information against unauthorized access, loss, or misuse. However, internet transmission is never 100% secure, and we continuously work to reduce risks as much as possible.

09

Data Retention

We keep your information only for as long as needed to process orders, provide customer support, comply with legal or accounting requirements, and improve our services. When the information is no longer needed, we may delete or anonymize it where appropriate.

10

Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data when there is no legal reason for us to retain it.
  • Request to stop receiving marketing communications.
  • Object to certain uses of your data where applicable.
11

Children’s Privacy

KAYAN products are designed for children and families, but the website and purchasing services must be used by a parent or legal guardian. We do not knowingly collect children’s personal information without parental or guardian consent.

12

Privacy Policy Updates

We may update this policy from time to time to reflect changes in our services or legal requirements. The updated version will be published on this page, and continued use of the website after updates means you accept the revised policy.

13

Contact Us

For any questions about this Privacy Policy or your personal data, please contact us via: